If your Length of Stay is greater than 4 days, then you have an opportunity for major improvement and savings by reducing discharge delays and excess LOS.  Every time you implement a new practice to reduce delays they return in a matter of months or pop-up in another a...

What perennial problems are you facing?  You know, the ones that Lean Six Sigma just can’t fix.

Example: A human resources team was struggling with an intractable problem of onboarding new staff – a

bottleneck that was taking too many people too long.  Their numerous lea...

When 80% of your outcome depends on the actions of professionals, you need to convince them to change. Behavioral science is the study and application of what makes people act and what makes them change. Adding behavioral methods and techniques to your performance impr...

Surgical Services Innovation requires more than new clinical procedures and technologies.  Behind the effective clinical innovations is a mountain of process and behavioral innovation that is required to implement the new breakthroughs.  Read the following article from...

Even though delayed inpatient discharges (i.e., discharges that are late in the day; discharges that move past the expected discharge day or estimated length of stay) lead the list of hospital operational problems, most hospitals approach resolving the situation in the...

MarketSquare and Duke I&E have released a new study that highlights the key lessons from Leading Hospital Innovation Centers. Over the last five years hundreds of hospitals and health systems have embraced the need to innovate new methods, devices and approaches to imp...

Business integration is the most critical step of the acquisition transaction. This is the moment when the, “rubber hits the road”, and all of the expectations of the buyer and seller will either be met, or not. It is a moment of truth.

We generally refer to this stage...

Project Managers are working too hard to get such dismal results.  Last year only 38% of all projects met original goals and business intent and only 53% were completed within budget, according to PMI’s 2016 Pulse of the Profession study (and these numbers are down fro...