This is NOT Hospital Improvement, without changing Behavior
Hospital Performance Improvement programs have focused on Lean Six Sigma and similar engineering/structural methods for more than a decade with limited lasting change to show for the investment. These methods appear to work in other industries, why do they flounder in healthcare? Studies have shown that it is not just healthcare. Lean Six Sigma struggles in most service industries. The difference is People. Changing machines and assembly lines requires engineering knowledge, changing people requires behavioral knowledge. When 80% of your outcome depends on the actions of professionals, you need to convince them to change. Behavioral science is the study and application of what makes people act and what makes them change. Adding behavioral methods and techniques to your performance improvement program will help make it stick.
